Business Communication in times of crisis - 6 Lessons from Sonu Sood

We read several articles written by businesses on the best practices to communicate to customers during an adverse situation or a pandemic. But we saw only a few businesses walking the talk, that they preached earlier, during the recent COVID-19 situation. It showed us the reality of many businesses and their character beyond the P/L statement to help humanity and literally act as humans for humans. In all of this comes a human, who is popularly known to play villain roles in Indian cinema, who is now making businesses take notes on how to share the pain of customers and convert the whole situation into a positive one just by compassion and communication. Mr. Sonu Sood needs no introduction to you as his actions, in real life, not only have given a new meaning to hope but also have shown that how a single person can bring the change. His response, by helping people in times of crisis, teaches us the very basics of business communication and personal branding that many busi...